SMS delivery delays from Toll-Free Numbers to Canada’s Rogers Wireless network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Canada’s Rogers Wireless network. This incident has been resolved.

Posted Apr 14, 2022 - 11:45 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Canada’s Rogers Wireless network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 09:55 PDT

Update

We are experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Canada’s Rogers Wireless network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2022 - 09:05 PDT

Investigating

We've become aware of a potential issue with SMS Delivery Delays to Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 14, 2022 - 08:42 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).