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        SMS Delivery Delays and Failures to Viettel Network in Burundi

        Incident Report for Twilio

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 16, 2026 - 17:49 PST

        Update

        We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 15, 2026 - 17:49 PST

        Update

        We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jan 15, 2026 - 02:01 PST

        Update

        We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 14, 2026 - 17:02 PST

        Update

        We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 14, 2026 - 12:18 PST

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 14, 2026 - 10:18 PST

        Investigating

        We are experiencing SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 14, 2026 - 09:18 PST
        This incident affects: CARRIER NETWORK (SMS, Middle East & Africa).