Programmable Voice Insights Call Events, Metrics, and Conference Participant Summaries Delayed

Incident Report for Twilio

Resolved

The backfill of data is complete and the incident is now resolved.

Posted Mar 19, 2024 - 23:40 PDT

Monitoring

Voice Insights Call Events and Metrics data is now accessible via the Console and API. We are in the process of backfilling the data for calls that ended on March 18th between 2PM PDT and 10PM PDT. We will provide another update in 4 hours, or as soon as more information becomes available.

Posted Mar 19, 2024 - 22:31 PDT

Update

We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

We will provide another update in 8 hours, or as soon as more information becomes available.

Posted Mar 19, 2024 - 17:56 PDT

Update

We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

We will provide another update in 4 hours, or as soon as more information becomes available.

Posted Mar 19, 2024 - 14:02 PDT

Update

The delay in the availability of Voice Insights Conference Data has been resolved. We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Mar 19, 2024 - 12:02 PDT

Identified

We have identified the issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.

We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Mar 19, 2024 - 10:39 PDT

Update

We are investigating an issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.

We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Mar 19, 2024 - 09:39 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 19, 2024 - 09:17 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights).