Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Programmable Voice Insights Call Events, Metrics, and Conference Participant Summaries Delayed
Incident
Report for Twilio
Resolved
The backfill of data is complete and the incident is now resolved.
Monitoring
Voice Insights Call Events and Metrics data is now accessible via the Console and API. We are in the process of backfilling the data for calls that ended on March 18th between 2PM PDT and 10PM PDT. We will provide another update in 4 hours, or as soon as more information becomes available.
Update
We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.
We will provide another update in 8 hours, or as soon as more information becomes available.
We will provide another update in 8 hours, or as soon as more information becomes available.
Update
We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.
We will provide another update in 4 hours, or as soon as more information becomes available.
We will provide another update in 4 hours, or as soon as more information becomes available.
Update
The delay in the availability of Voice Insights Conference Data has been resolved. We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.
We will provide another update in 2 hours, or as soon as more information becomes available.
We will provide another update in 2 hours, or as soon as more information becomes available.
Identified
We have identified the issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.
We will provide another update in 2 hours, or as soon as more information becomes available.
We will provide another update in 2 hours, or as soon as more information becomes available.
Update
We are investigating an issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.
We will provide another update in 1 hour, or as soon as more information becomes available.
We will provide another update in 1 hour, or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).