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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays Across Multiple Networks in Colombia
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).