Flex Teams View Showing Offline Agents as Available

Incident Report for Twilio

Resolved

The issue causing offline agents to show available in the Flex Teams View has been resolved and Flex is operating normally at this time.

Posted Mar 28, 2022 - 06:48 PDT

Monitoring

Quick remediation of the issue has been done, newly opened Flex Teams View should not see the offline agents as available anymore. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 28, 2022 - 04:50 PDT

Update

We are continuing to investigate intermittent issues with Flex Teams View showing Offline agents as Available. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 28, 2022 - 00:52 PDT

Update

We are continuing to investigate intermittent issues with Flex Teams View showing Offline agents as Available. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 27, 2022 - 21:00 PDT

Update

We are continuing to investigate intermittent issues with Flex Teams View showing Offline agents as Available. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2022 - 19:00 PDT

Update

We are continuing to investigate intermittent issues with Flex Teams View Showing Offline Agents as Available. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2022 - 18:00 PDT

Update

We are investigating intermittent issues with Flex Teams View Showing Offline Agents as Available. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Mar 27, 2022 - 17:07 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex Teams View Showing Offline Agents as Available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 27, 2022 - 17:05 PDT

This incident affected: FLEX (Flex Application Platform).