Degraded service for receiving calls in Brazil - Recife (+5581)

Incident Report for Twilio

Resolved

All services are operating normally again.

Posted Mar 29, 2017 - 19:54 PDT

Update

We continue working with our carrier partner on a resolution to this issue. Another update will be provided in 2hrs.

Posted Mar 29, 2017 - 18:11 PDT

Identified

Our engineering team is continuing to work with our carrier partners to resolve the issue. We will provide another update in 2hrs.

Posted Mar 29, 2017 - 15:40 PDT

Update

We are continuing to resolve the issue with our carrier partners. We will post an update within another two hours.

Posted Mar 29, 2017 - 13:40 PDT

Investigating

We are currently investigating an issue impacting inbound calls to numbers in Recife (+5581). Customers may not be able to receive calls to numbers in these areas. We are working with our carrier partners to resolve the issue.

Posted Mar 29, 2017 - 12:40 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1).