SMS Delivery Report Delays to a Subset of Small Networks in United States of America From a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to a subset of small networks in United States of America from a subset of longcodes. This incident has been resolved.

Posted Aug 14, 2025 - 21:58 PDT

Monitoring

We are observing recovery in SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.

Posted Aug 14, 2025 - 20:10 PDT

Update

We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 14, 2025 - 17:38 PDT

Update

We are continuing to experience SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 14, 2025 - 15:38 PDT

Investigating

We are experiencing SMS delivery report delays to a subset of small networks in United States of America from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 14, 2025 - 14:38 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).