Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays sending messages using Programmable Messaging Copilot from 8:03am - 8:33am Pacific Time
Incident
Report for Twilio
Resolved
From 8:03:20am until 8:33:40am Pacific Time, our Programmable Messaging Copilot service delayed sending outbound messages. No messages were lost; all messages were queued in Twilio's cloud. Following the resolution at 8:33:40am, Programmable Messaging Copilot sent all messages that had been queued during the impact period.
Update
The service is working normally at this time.
Monitoring
Twilio engineering has made a change to address the issue and we are seeing a decrease in the error rate. We are continuing to monitor the issue.
Update
We are seeing an increased failure rate sending messages using Programmable SMS Copilot. Authy SMS two-factor authentication messages are also affected. Customers who do not use Copilot or Authy are not affected by this issue.
Investigating
Our systems have detected an increase in the error rate sending messages via Programmable Messaging. Our engineering team is investigating now.
This incident affected: PROGRAMMABLE MESSAGING (SMS).