Delays sending messages using Programmable Messaging Copilot from 8:03am - 8:33am Pacific Time

Incident Report for Twilio

Resolved

From 8:03:20am until 8:33:40am Pacific Time, our Programmable Messaging Copilot service delayed sending outbound messages. No messages were lost; all messages were queued in Twilio's cloud. Following the resolution at 8:33:40am, Programmable Messaging Copilot sent all messages that had been queued during the impact period.

Posted Nov 04, 2019 - 09:06 PST

Update

The service is working normally at this time.

Posted Nov 04, 2019 - 08:56 PST

Monitoring

Twilio engineering has made a change to address the issue and we are seeing a decrease in the error rate. We are continuing to monitor the issue.

Posted Nov 04, 2019 - 08:42 PST

Update

We are seeing an increased failure rate sending messages using Programmable SMS Copilot. Authy SMS two-factor authentication messages are also affected. Customers who do not use Copilot or Authy are not affected by this issue.

Posted Nov 04, 2019 - 08:37 PST

Investigating

Our systems have detected an increase in the error rate sending messages via Programmable Messaging. Our engineering team is investigating now.

Posted Nov 04, 2019 - 08:33 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).