Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details
Incident
Report for Twilio
Resolved
We are no longer experiencing error "We are unable to load delivery steps for this message" when viewing message details for specific SMS within the console SMS logs. This incident has been resolved.
Update
We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: DEVELOPER TOOLS (Console).