Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Outgoing Shortcode MMS - Multiple Replies
Incident
Report for Twilio
Resolved
The service is operating normally at this time
Monitoring
We have implemented a fix to a carrier partner issue that was causing <1% of short code MMS messages to receive multiple replies
Update
We have confirmed the issue with our carrier partner and engineers are actively working to stabilize the incident. Less than 1% of short code MMS messages may receive multiple replies. Next update in approximately 2 hours.
Update
We have confirmed the issue with our carrier partner and their engineers are actively working to stabilize the incident. Currently less than 1% of short code MMS messages may receive multiple replies. Next update in approximately 2 hours.
Update
We have confirmed the issue with our carrier partner and their engineers are actively stabilizing the incident. Currently less than 1% of short code MMS messages may receive multiple replies. Next update in approximately 30 minutes.
Identified
We have confirmed the issue with our carrier partner and the engineering team is working on the resolution. Currently less than 1% of short code MMS messages may receive multiple replies. We do not have an ETA for resolution. Next update in 2 hours.
Update
We are continuing to Investigate an issue with repeated replies being sent for less than 1% of Shortcode MMS messages.
Update
We are continuing to Investigate an issue with repeated replies being sent for some Shortcode MMS messages.
Investigating
Starting at 3:48 PM PST, we are investigating an issue where Outgoing Shortcode MMS messages may receive multiple replies.