MMS Delivery Delays to T-Mobile USA from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to T-Mobile USA from a subset of shortcodes. This incident has been resolved.

Posted Aug 09, 2022 - 16:46 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to T-Mobile USA from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 09, 2022 - 14:16 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of MMS delivery delays to T-Mobile USA from a subset of shortcodes. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 09, 2022 - 10:08 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of MMS delivery delays to T-Mobile USA from a subset of shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 09, 2022 - 08:08 PDT

Investigating

We are experiencing MMS delivery delays to T-Mobile USA from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 09, 2022 - 07:07 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).