Postflight Transcription is Experiencing Failures

Incident Report for Twilio

Resolved

We are seeing full recovery for Postflight Transcription services. This issue has been resolved.

Posted Oct 29, 2020 - 16:31 PDT

Monitoring

We are seeing recovery with Postflight Transcription. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 29, 2020 - 15:56 PDT

Identified

We have identified the cause for the failures with Postflight Transcription. Our engineers are actively working to resolve this. Customers who are using Postflight Transcription would not be able to use this component at this time. We expect to provide another update in 2 hours or as soon as one is available.

Posted Oct 29, 2020 - 15:00 PDT

Update

We are experiencing issues with Postflight Transcription. Customers who are using Postflight Transcription would not be able to use this component at this time. We expect to provide another update in 1 hour.

Posted Oct 29, 2020 - 13:58 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 29, 2020 - 13:50 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).