Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Issue With Programmable Wireless Usage and Billing
      Incident Report for Twilio
      Resolved
      We are no longer experiencing delay in data usage reporting and billing for the Programmable Wireless product. This incident has been resolved.
      Posted Aug 01, 2020 - 22:17 PDT
      Update
      We are continuing to monitor our fix for the issue that caused delayed data usage reporting and billing for the Programmable Wireless product. Our next update will occur at 11:45 pm PT.
      Posted Aug 01, 2020 - 12:00 PDT
      Update
      We are continuing to monitor our fix for the issue that caused delayed data usage reporting and billing for the Programmable Wireless product. Our next update will occur at 11:45 am PT.
      Posted Aug 01, 2020 - 07:44 PDT
      Update
      We are continuing to monitor for any further issues.
      Posted Aug 01, 2020 - 05:47 PDT
      Monitoring
      The issue has been fixed. For the time being there is still a delay in processing, but we are seeing recovery to near normal levels on the data usage and billing pipeline. We will provide an update within 2 hours.
      Posted Aug 01, 2020 - 03:44 PDT
      Identified
      The issue has been identified and a fix is being implemented. For the time being there is still a delay in processing, but we are starting to seeing a recovery on the data usage and billing pipeline. We will provide an update within 2 hours.
      Posted Aug 01, 2020 - 01:34 PDT
      Update
      Data usage reporting and billing is currently delayed for Programmable Wireless customers. Our engineers are investigating and we will provide an update within 1 hour.
      Posted Aug 01, 2020 - 00:29 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Programmable Wireless services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Aug 01, 2020 - 00:13 PDT