Voice Quality Problems to a Subset of Twilio's Phone Numbers in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. This incident has been resolved.

Posted Jul 12, 2024 - 23:30 PDT

Monitoring

We are observing recovery in voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 21:30 PDT

Update

We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 19:40 PDT

Update

We continue to investigate the issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 17:40 PDT

Update

We are investigating an issue causing voice quality problems on calls to a subset of Twilio's Phone Numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 12, 2024 - 16:41 PDT

Investigating

Our monitoring systems have detected a potential issue with voice quality problems to a subset of Twilio's phone numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 16:38 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).