High Packet Loss for Voice Calls to Italy

Incident Report for Twilio

Resolved

The issue affecting high packet loss for inbound voice calls to Italy has been resolved, and the service is functioning normally at this time.

Posted Apr 15, 2024 - 04:26 PDT

Monitoring

We have started seeing recovery in high packet loss for inbound voice calls to Twilio numbers in Italy. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2024 - 02:36 PDT

Investigating

We are investigating high packet loss for inbound voice calls to Twilio numbers in Italy. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2024 - 01:37 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).