Outbound SMS Delays to Excelcom, Indonesia

Incident Report for Twilio

Resolved

We have received an update from our carrier partner that the issue affecting the Excelcom network operator in Indonesia has been resolved. Our engineers have confirmed from internal testing and metrics that SMS delivery rate has returned to normal.

Posted Sep 18, 2018 - 03:28 PDT

Identified

We have detected an operator issue resulting in delays in sending SMS to the Excelcom network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Sep 18, 2018 - 02:18 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).