MMS Delivery Delays From Twilio Short Codes in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery from Twilio short-code numbers at this time. This incident has been resolved.

Posted Nov 24, 2023 - 15:52 PST

Monitoring

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio short-code numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2023 - 14:28 PST

Update

Please find the current MMS delivery delays status from Twilio short-code numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Delayed)
Verizon (status - Delayed)
MetroPCS (status - Delayed)
US Cellular (status - Operational)

We will provide another update in 2 hours or as soon as we have any new information to share.

Posted Nov 24, 2023 - 13:58 PST

Update

Posted Nov 24, 2023 - 11:58 PST

Update

Posted Nov 24, 2023 - 09:39 PST

Investigating

Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio over a subset of short codes. Messages are queued due to capacity shortage, and customers may see delays when sending to Verizon network in the US.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delayed)
MetroPCS (status - Operational)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.

Posted Nov 24, 2023 - 08:17 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).