SMS Delivery Delays and Failures to Networks in India from a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to network in India from a subset of Twilio Shortcodes. This incident has been resolved.

Posted Jan 23, 2025 - 21:11 PST

Monitoring

We are observing recovery in issue of SMS delivery delays and failures to network in India from a subset of Twilio Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2025 - 20:26 PST

Update

We are experiencing SMS delivery delays and failures to networks in India from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2025 - 18:54 PST

Update

We are experiencing SMS delivery delays and failures to networks in India from a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 23, 2025 - 17:46 PST

Investigating

Our monitoring systems have detected a potential issue of SMS delivery delays and failures to network in India from a subset of Twilio Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 23, 2025 - 17:42 PST

This incident affected: CARRIER NETWORK (SMS, APAC).