Issues reaching some Twilio Help Center pages

Incident Report for Twilio

Resolved

Help Center is operating normally.

Posted Apr 19, 2018 - 11:04 PDT

Monitoring

Our provider has informed us that they have resolved the issue, and we have also seen a reduction in the error rate. We are monitoring the issue and will mark this incident as resolved if we continue to see stability.

Posted Apr 19, 2018 - 08:33 PDT

Investigating

We've identified an issue with our Help Center (support.twilio.com) which is preventing some pages from loading. Our provider is working to identify the source of the problem.

Posted Apr 19, 2018 - 07:56 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).