Issues With New WhatsApp Senders Creation

Incident Report for Twilio

Resolved

The issue of new customers creating new WhatsApp senders was detected to begin March 16th and has now been resolved. Any impacted customers may retry creating WhatsApp senders. WhatsApp is operating normally at this time.

Posted Mar 22, 2023 - 15:43 PDT

Monitoring

We are observing recovery in new customers creating new WhatsApp senders. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 22, 2023 - 15:10 PDT

Update

Our engineers have identified that the issue causing errors when creating new WhatsApp senders is only impacting new customers. Existing customers should not be impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 22, 2023 - 13:01 PDT

Identified

Our engineers have identified that the issue causing errors when creating new WhatsApp senders is only impacting new customers. Existing customers should not be impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 22, 2023 - 12:05 PDT

Investigating

We are investigating issues with WhatsApp. Customers are not able to create new WhatsApp senders. Messaging traffic on existing senders is unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Mar 22, 2023 - 11:02 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).