Delayed Delivery Reports for Messages Sent to Brazil Claro Network

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Brazil Claro network for a subset of Twilio customers. This incident has been resolved.

Posted Jul 02, 2021 - 10:52 PDT

Monitoring

We are observing recovery in delivery report delays when sending to Brazil Claro network for a subset of Twilio customers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 02, 2021 - 10:05 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to Brazil Claro network for a subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 02, 2021 - 09:33 PDT

Investigating

Our monitoring systems have detected a potential issue for a subset of Twilio customers with SMS delivery report delays for messages sent to the Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 02, 2021 - 09:24 PDT