SMS Delivery Delays/Failures to Orange network in French Guiana

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana. This incident has been resolved.

Posted Jun 05, 2023 - 17:14 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Orange network in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2023 - 15:21 PDT

Update

We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2023 - 13:09 PDT

Investigating

We are experiencing SMS delivery delays/failures when sending messages to Orange network in French Guiana, potentially impacting 52.29% of overall Twilio Traffic within this network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2023 - 12:09 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).