MMS Delivery Delays on US Verizon Network

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to the Verizon network in the USA. This incident has been resolved.

Posted Sep 23, 2021 - 00:29 PDT

Update

We are observing recovery in MMS delivery delays to US Verizon network via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in two hours or as soon as more information becomes available.

Posted Sep 22, 2021 - 22:39 PDT

Monitoring

Posted Sep 22, 2021 - 20:39 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing MMS delivery delays to US Verizon network via a subset of short codes. We expect to provide another update in four hours or as soon as more information becomes available.

Posted Sep 22, 2021 - 19:42 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing MMS delivery delays to US Verizon network via a subset of short codes. We expect to provide another update in two hours or as soon as more information becomes available.

Posted Sep 22, 2021 - 17:42 PDT

Investigating

We are experiencing MMS delivery delays to US Verizon network via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Sep 22, 2021 - 16:41 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).