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        Body Encoding Issues for a Subset of Vodafone Idea Users in India

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issues with message body encoding for a subset of Vodafone Idea users in India. The incident is now resolved.
        Posted Jul 23, 2021 - 12:27 PDT

        Update

        Our engineers are continuing to investigate an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 23, 2021 - 11:53 PDT

        Update

        Our engineers are currently investigating an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 23, 2021 - 11:06 PDT

        Investigating

        We've become aware of a potential issue with message body encoding for a subset of Vodafone India users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 23, 2021 - 10:51 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).