Duplicate MMS Delivery from US Toll Free Numbers to Verizon

Incident Report for Twilio

Resolved

We are no longer experiencing duplicate MMS delivery from US Toll Free Numbers to Verizon. This incident has been resolved.

Posted Apr 19, 2022 - 17:48 PDT

Monitoring

MMS Delivery from US toll free numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 15:42 PDT

Identified

We have contacted a partner carrier and their engineers identified the issue causing duplicate MMS delivery sending from US toll free numbers and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 12:22 PDT

Update

We continue to experience duplicate MMS delivery sending from US toll free numbers to Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 19, 2022 - 10:35 PDT

Update

We continue to experience duplicate MMS delivery sending from US toll free numbers to Verizon. Our engineers are investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 19, 2022 - 09:40 PDT

Update

We are experiencing duplicate MMS delivery sending from US toll free numbers to Verizon. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 19, 2022 - 09:13 PDT

Investigating

We've become aware of a potential issue with MMS Delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 19, 2022 - 09:03 PDT

This incident affected: CARRIER NETWORK (MMS Toll-Free, North America).