SMS Delivery Failures to XL Axiata network in Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to XL Axiata network in Indonesia. This incident has been resolved.

Posted Nov 08, 2020 - 11:33 PST

Monitoring

We are observing successful SMS delivery to XL Axiata network in Indonesia for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2020 - 11:00 PST

Update

Our engineers continue to work with our carrier partner to resolve the issue. An additional update will be provided in 8 hours or as soon as more information becomes available.

Posted Nov 08, 2020 - 10:25 PST

Update

We continue to experience SMS delivery failures when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. An additional update will be provided in 4 hours or as soon as more information becomes available.

Posted Nov 08, 2020 - 06:31 PST

Update

We continue to experience SMS delivery failures when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2020 - 04:36 PST

Investigating

We are experiencing SMS delivery failures when sending messages to XL Axiata network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2020 - 03:35 PST

This incident affected: CARRIER NETWORK (SMS, APAC).