SMS Delivery Delays to Novatel in Slovenia via Subset of Longcodes & Alphanumeric Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery failures to Novatel in Slovenia via a subset of longcodes & alphanumeric numbers. The incident has been resolved.

Posted Aug 08, 2025 - 10:00 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Novatel in Slovenia via a subset of longcodes & alphanumeric numbers. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2025 - 08:01 PDT

Update

We continue to experience SMS delivery delays when sending messages to Novatel in Slovenia via a subset of longcodes & alphanumeric numbers. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 08, 2025 - 07:20 PDT

Update

We continue to experience SMS delivery delays when sending messages to Novatel in Slovenia via Subset of Longcodes & Alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 08, 2025 - 05:31 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Novatel in Slovenia via Subset of Longcodes & Alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 08, 2025 - 04:43 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).