SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the United Kingdom to a subset of Twilio Long Codes. This incident has been resolved.

Posted Feb 25, 2026 - 06:47 PST

Monitoring

We have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2026 - 05:01 PST

Update

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2026 - 04:05 PST

Investigating

Twilio customers may be experiencing SMS delivery failures from the United Kingdom to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2026 - 03:53 PST

This incident affected: CARRIER NETWORK (SMS, Europe).