Incomplete Voice Insights Metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK Calls

Incident Report for Twilio

Resolved

We experienced an issue with Voice SDK calls between 2:18 PM PDT on 06/09/2021 and 11:40 AM PDT on 06/21/2021 not including all metadata including OS, Browser Version, etc. New calls include this data and we will be updating calls from the incident period to include the missing data. This issue has been resolved.

Posted Jun 21, 2021 - 13:17 PDT

Update

As of 11:40am PDT, new calls have complete summary metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK call summary records in voice insights. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 21, 2021 - 12:35 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 21, 2021 - 12:35 PDT

Monitoring

Posted Jun 21, 2021 - 12:08 PDT

Update

We are still addressing an issue where there is incomplete metadata for a subset of Voice SDK call summary records in voice insights. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 21, 2021 - 11:47 PDT

Identified

We are addressing an issue where there is incomplete metadata for a subset of Voice SDK call summary records in voice insights. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 21, 2021 - 10:54 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).