SMS Delivery Delays to the PEOPLEnet Network in Ukraine

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the PEOPLEnet network in Ukraine. This incident has been resolved.

Posted Mar 01, 2022 - 06:43 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the PEOPLEnet in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 01, 2022 - 04:56 PST

Update

We are continuing to experience SMS delivery delays when sending messages to the PEOPLEnet in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 28, 2022 - 21:13 PST

Update

We continue to experience SMS delivery delays when sending messages to the PEOPLEnet in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 28, 2022 - 17:13 PST

Update

We are continuing to investigate this issue.

Posted Feb 28, 2022 - 16:12 PST

Update

We continue to experience SMS delivery delays when sending messages to the PEOPLEnet in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 28, 2022 - 15:15 PST

Update

We are experiencing SMS delivery delays when sending messages to the PEOPLEnet in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 28, 2022 - 14:23 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to the PEOPLEnet network in Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 28, 2022 - 14:21 PST

This incident affected: CARRIER NETWORK (SMS, Europe).