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        Missing Messaging Service IDs in Inbound SMS for a Subset of Customers

        Incident Report for Twilio

        Resolved

        The issue causing missing messaging service IDs in inbound SMS has been resolved and the Programmable Messaging product is operating normally at this time.
        Posted Mar 25, 2021 - 17:34 PDT

        Monitoring

        Inbound SMS are now displaying messaging service IDs normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Mar 25, 2021 - 16:09 PDT

        Update

        We are addressing the issue involving missing messaging service SIDs on inbound SMS for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 25, 2021 - 15:24 PDT

        Investigating

        We've become aware of a potential issue with missing message service IDs on inbound SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 25, 2021 - 15:10 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).