Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

Incident Report for Twilio

Resolved

Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

Posted Jun 16, 2026 - 15:36 PDT

Monitoring

Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 16, 2026 - 14:49 PDT

Investigating

We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Jun 16, 2026 - 14:01 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence).