Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Issues with a Subset of Super SIM Users
Incident
Report for Twilio
Resolved
The issue affecting connectivity for a subset of US and European Super SIM customers has been resolved, and the service is functioning normally at this time.
Monitoring
Beginning at 9:18 am PT, we observed about 5% of active data sessions on Super SIM being dropped. The impacted was mostly limited to the European region. The drop was due to an error encountered at a downstream network partner, which they have since mitigated and restored service. We began to see recovery with the impacted partner around 9:40am PT. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating connectivity issues for a subset of US and European Super SIM customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.