Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account

Incident Report for Twilio

Resolved

We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. If you previously encountered an error while upgrading, please retry the process. This incident has been resolved.

Posted Jul 29, 2025 - 13:10 PDT

Investigating

We are currently investigating reports of issues affecting some customers when attempting to upgrade their account from trial accounts. Our engineering team is working to identify the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Jul 29, 2025 - 12:39 PDT

This incident affected: TWILIO PLATFORM (Billing).