Add Funds Page Currently Unaccessible on Twilio Billing Console

Incident Report for Twilio

Resolved

The issue related to the Add Fund Page on the Twilio Billing Console has been resolved, and the page is functioning normally at this time.

Posted Sep 17, 2024 - 06:33 PDT

Monitoring

A fix has been implemented, and we are monitoring the results. We will continue monitoring the Twilio Billing Console Page to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 17, 2024 - 06:04 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 17, 2024 - 05:01 PDT

Investigating

Currently we are experiencing an issue with links in Console to the Add Funds experience. A workaround for this issue is possible by using this link: https://console.twilio.com/us1/billing/manage-billing/billing-overview?frameUrl=%2Fconsole%2Fbilling%2Fadd-funds%3Fx-target-region%3Dus1. We have identified the issue and are working on fixing this issue.

Posted Sep 17, 2024 - 05:00 PDT

This incident affected: TWILIO PLATFORM (Billing).