MMS Delivery Report Delays Over Subset of Short Codes to Verizon

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays for a subset of Twilio short codes over the Verizon network. This incident has been resolved.

Posted Jun 23, 2021 - 16:01 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to subset of short codes over the Verizon network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 23, 2021 - 14:08 PDT

Update

We are continuing to experience delays in receiving message delivery reports for a subset of short codes over the Verizon network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jun 23, 2021 - 12:44 PDT

Investigating

We are experiencing delays in receiving message delivery reports for a subset of short codes over the Verizon network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 23, 2021 - 11:30 PDT