Elevated API Latency and 500s for Voice and Messaging

Incident Report for Twilio

Resolved

Between 11:55 am and 2:05 pm PDT today, July 17th, we experienced intermittent increases in API latency and 500s for API requests across Programmable Voice and Messaging. The errors primarily occurred during two separate impact windows. The first window started at 11:55 am and continued to 12:38 pm PDT while the second window was from 1:54 pm to 2:05 pm PDT. Affected requests experienced either high latency or failed with 500 HTTP error responses. The situation has since been resolved and all systems are functioning normally.

Posted Jul 17, 2019 - 15:57 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1, Voice Insights US1, Speech Recognition (Gather Speech) US1) and PROGRAMMABLE MESSAGING (MMS, SMS, SMPP, WhatsApp Messaging, Notify).