Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Credit Cards Incorrectly Declining for a Subset of Customers
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with credit cards incorrectly declining. This incident has been resolved.
Monitoring
We’ve addressed the issue causing elevated failures for customer credit cards incorrectly declining and already observing successful payment processing. We will continue to monitor and expect to provide an update in 2 hours or as soon as more information becomes available.
Update
We continue to experience customer credit cards incorrectly declining on the Twilio platform. We are investigating with our billing partner and will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience customer credit cards incorrectly declining on the Twilio platform. We are investigating with our billing partner and will provide another update in 4 hours or as soon as more information becomes available.
Update
We have discovered that customers who use Visa and Mastercard may also be impacted by this incident. We continue to experience customer credit cards incorrectly declining on the Twilio platform. We are investigating with our billing partner and will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing customer Amex credit cards incorrectly declining on the Twilio platform. Customers may be unable to add AMEX credit cards due to the cards being declined erroneously with "zip code errors". The credit card declines may lead to customers being unable to add credit cards and customer accounts may be suspended if the recharge trigger and suspension trigger decline and funds cannot be added. We are investigating and will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with customers' credit cards incorrectly declining for billing and payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).