SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.

Posted Apr 16, 2026 - 07:07 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 16, 2026 - 05:05 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2026 - 04:19 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 16, 2026 - 03:33 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).