Unable to launch Analyze and Dashboard View on Twilio Flex

Incident Report for Twilio

Resolved

Issue affecting the Analyze and Dashboard view from Flex Insights has been resolved and the service is operating normally at this time.

Posted Feb 07, 2024 - 08:37 PST

Monitoring

Analyze and Dashboard view from Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 07, 2024 - 08:05 PST

Identified

Our engineers have pinpointed the issue affecting the launch of Analyze and Dashboard View, and they are currently working with their vendor to fix it. We anticipate providing another update within 4 hours or as soon as additional information becomes available.

Posted Feb 07, 2024 - 04:00 PST

Update

We are investigating a service interruption with Analyze and Dashboard View on Twilio Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 07, 2024 - 02:00 PST

Investigating

We are seeing issues with Twilio Flex where subset of customers are Unable to launch Analyze and Dashboard View on Twilio Flex.Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 07, 2024 - 01:00 PST

This incident affected: FLEX (Flex Insights).