User Authentication Identity Gateway API Failure Increase in United States

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.

Posted Apr 23, 2026 - 23:40 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 23, 2026 - 23:38 PDT

Identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 23, 2026 - 23:28 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 23, 2026 - 23:05 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Legacy Identity MatchAndAttributes).