SMS Delivery Failures from Twilio to Digicel Cayman Islands

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Digicel network subscribers in Cayman Islands is operating normally.

Posted May 08, 2026 - 15:55 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Digicel network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 08, 2026 - 13:53 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 08, 2026 - 12:00 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 08, 2026 - 10:59 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 08, 2026 - 10:25 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 08, 2026 - 09:24 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).