Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Latency and Timeout Errors with Twilio Rest API Impacting Multiple Products
Incident
Report for Twilio
Resolved
Our engineering team has confirmed the issue is now fully resolved and the affected products and services are now operating normally.
Monitoring
We have continued to see recovery to the API degradation causing latency and timeout errors for Debugger, Voice Services, Messaging Services, Messaging/Sync, Studio, Flex SDK, TaskRouter SDK, Flex UI, Flex API and Login, Flex Messaging, Video, Voice, Twilio Live, Event Streams, Verify, TaskRouter, Messaging Insights, Functions/Assets and Conversations. Our Engineers have mitigated the issue and have continued to observe recovery of products and services since 1PM PST. We will continue to monitor for system stability and provide an update in 30 minutes.
Identified
Beginning 12:15 PM PST, Twilio started experiencing API degradation causing latency and timeout errors for Debugger, Voice Services, Messaging Services, Messaging/Sync, Studio, Flex SDK, TaskRouter SDK,Flex UI, Flex API and Login, Flex Messaging, Video, Voice, Twilio Live, Event Streams, Verify, TaskRouter, Messaging Insights, Functions/Assets and Conversations. Our Engineers have worked on mitigating the issue and we are seeing recovery of product and services since 1PM PST. The next update will be in 30 minutes.
Update
We are currently investigating an issue with latency and timeout errors on Twilio's Rest API. Multiple products are impacted. Our engineers are working on the issue, and we will provide another update in the next 30 minutes or when more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with a spike in 4xx errors across multiple products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter, Flex Application Platform, Flex Insights), PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights, Speech Recognition), PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Network Traversal Service, Go Rooms), ACCOUNT SECURITY (Verify), DEVELOPER TOOLS (Event Streams, Debugger & Alarms, REST API), and PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels, Conversations, Messaging Insights).