SMS Delivery Delays to Bangladesh Banglalink Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays over the Banglalink network in Bangladesh. This incident has been resolved.

Posted Mar 21, 2021 - 08:08 PDT

Monitoring

We are observing recovery in delivery report delays when sending to SMS delivery over the Banglalink network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 07:23 PDT

Update

We are continuing to address the SMS delivery delay affecting messages sent to Bangladesh over Banglalink network. At this time you may still experience irregular delivery with inconsistent delivery times. Our engineering team is working with the carrier to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 21, 2021 - 04:12 PDT

Update

We are continuing to address the SMS delivery delay affecting messages sent to Bangladesh over Banglalink network. At this time you may still experience irregular delivery with inconsistent delivery times. Our engineering team is working with the carrier to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 20, 2021 - 20:12 PDT

Identified

We are continuing to address the SMS delivery delay affecting messages sending to Banglalink in Bangladesh. At this time you may again begin to experience irregular delivery with inconsistent delivery times. Our engineering team is working with the carrier to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 20, 2021 - 16:13 PDT

Monitoring

The SMS messages sent to Banglalink in Bangladesh are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 20, 2021 - 15:32 PDT

Update

We are continuing to address the SMS delivery delay affecting messages sending to Banglalink in Bangladesh. You may experience irregular delivery with inconsistent delivery times. Our engineering team is working with the carrier to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 20, 2021 - 14:28 PDT

Identified

We are addressing the SMS delivery delay affecting messages sending to Banglalink in Bangladesh. You may experience irregular delivery with inconsistent delivery times. Our engineering team is working with the carrier to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 20, 2021 - 13:42 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays over the Banglalink network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 20, 2021 - 13:34 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).