SMS Delivery Delays To Multiple Brazil Networks Over a Subset Of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of short codes. This incident has been resolved.

Posted Mar 14, 2024 - 15:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 13:05 PDT

Update

We continue to experience SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 11:20 PDT

Update

We are experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 09:25 PDT

Investigating

We are experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2024 - 08:34 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).