SMS Delivery Delay to Telkomsel Network in Indonesia

Incident Report for Twilio

Resolved

Twilio SMS was degraded for 1 hour and 35 minutes between 5:01 AM and 6:36 AM Pacific Time. During this period of time customers may have experienced SMS Delivery Delay to Telkomsel Network in Indonesia. The issue has now been resolved.

Posted Apr 03, 2023 - 15:54 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Telkomsel Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 03, 2023 - 15:33 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).