SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes.. This incident has been resolved.

Posted Jul 31, 2024 - 02:47 PDT

Update

We are continuing to monitor recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 31, 2024 - 00:45 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 30, 2024 - 22:56 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 30, 2024 - 18:55 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 30, 2024 - 16:55 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 30, 2024 - 16:53 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 30, 2024 - 16:06 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 30, 2024 - 16:05 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).