SMS Delivery Delays to Airtel in Zambia

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.

Posted Nov 24, 2025 - 10:23 PST

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2025 - 08:27 PST

Update

We are continuing to experience MMS/SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2025 - 06:44 PST

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 24, 2025 - 05:45 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).