SMS delivery degradation towards Indosat, Indonesia

Incident Report for Twilio

Resolved

The incident was resolved and the SMS are delivered to Indosat normally now.

Posted Jan 20, 2020 - 05:51 PST

Monitoring

We are observing recovery for SMS delivery toward Indosat Mobile. We will keep monitoring the service and provide more updates as soon as the solution is confirmed.

Posted Jan 20, 2020 - 04:41 PST

Investigating

We are observing further failures for the SMS delivery towards Indosat Mobile. Our engineers are working with the underlined carrier to solve the issue as soon as possible, We will post more updates in the next hour.

Posted Jan 20, 2020 - 03:01 PST

Monitoring

We are observing recovery in SMS delivery towards Indosat Mobile. Our team is continuously monitoring the service and will provide an update as soon as we have more information

Posted Jan 20, 2020 - 00:33 PST

Investigating

We are observing delivery degradation for SMS sent towards the Indosat mobile network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jan 19, 2020 - 20:57 PST

This incident affected: CARRIER NETWORK (SMS, APAC).