Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delayed data on /Messages API
Incident
Report for Twilio
Resolved
The /messages API is fully operational. Information for all new messages will be available via the /messages API without delay. The engineering team will backfill information for messages that were affected by the incident.
Update
We have deployed a fix. Most customers should not be experiencing any delay in message data availability. For some customers, the delay may still be delayed for up to an hour. Our engineering team is continuing to monitor the system.
Identified
We have identified the cause for the delay in message information becoming available through the /messages api. Our engineering team is working on a fix to this issue. We will provide another update in 2hrs.
Update
Delays may still be observed for message information becoming available through the /messages api. Messages created between 13:55 to 14:25 PST will be backfilled by our engineering team over the next few hours. The team continues to investigate the issue.
Investigating
We are experiencing a recurrence of the delays in message data being available through the /Messages API. Incoming and outgoing message processing is not affected.
This incident affected: DEVELOPER TOOLS (REST API).